Forward Deployed Product Manager
Forward Deployed Product Manager who owns customer API implementations, acts as the key technical contact, and drives cross-functional coordination between Product, Engineering, and Growth teams. Requires 5+ years in Implementation, Professional Services, or Product Management at a B2B SaaS company with strong API and project management experience.
About the job
What you’ll do
- Deliver customer implementations. Act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. Work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
- Key technical contact. Work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
- User flow advisor. Be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.
- Project management. Own a portfolio of complex, critical implementations and projects, and shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline. Experience with Smartsheets, Asana, Linear, or another type of project management tool.
- Cross-functional coordination. Ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. Set clear goals and build cross-functional roadmaps.
- Product Management. Spot when a new feature could help unlock a use case and work with product and engineering to make it a reality.
- Commercial Strategy. Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.
What we are looking for
- 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company.
- Expertise working with high-growth, product-led technology companies, ideally in FinTech or HR.
- Experience with complex API integrations.
- Exceptional project management skills with outstanding organizational skills and ability to maintain clarity in chaotic situations.
- Strong technical aptitude with the ability to understand and influence product development, and a deep understanding of APIs and webhooks.
- Business acumen to onboard into complex, operationally intensive industries.
- Exceptional written and verbal communication skills; able to persuade C-level executives at leading tech-enabled businesses.
- Proactive, creative, and hands-on; comfortable creating processes, playbooks, and assets from scratch.
Skills
API Integrations, Project Management, Smartsheets, Asana, Linear, Product Management, Technical Aptitude, Webhooks, Cross-Functional Coordination, Stakeholder Management
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