Senior Salesforce Solutions Consultant

Responsibilities

• Lead detailed requirement gathering sessions with customers and work with the Komodo delivery team to ensure a comprehensive list of requirements is documented
• Determine the overall solution design for customer projects, including all Salesforce components, data and application integration, and selection of third-party tools
• Lead a team of configuration specialists and business analysts to create and document solutions
• Lead customers through design reviews to refine and iterate on the solution design
• Participate in customer training sessions and other implementation initiatives to contribute to overall project success across all deliverables

Requirements

• Deep domain expertise in the pharmaceutical industry, clinical trial sponsorships, or healthcare/life sciences compliance
• Experience designing solutions for global pharma companies, government-funded research programs, or contract research organizations
• At least 3+ years focused on Salesforce architecture within life sciences or pharma organizations
• Proficient in designing scalable Salesforce solutions that meet pharma business needs and data integration
• 5+ years of expertise in documenting current state business processes, identifying gaps/areas for improvements, simplifying complex processes, as well as making recommendations for future state processes and system designs
• Ability to effectively design and configure a scalable solution to meet client business needs
• Led a functional and technical team through full Salesforce project lifecycles
• Demonstrated proficiency defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
• Ability to teach and collaborate with business analysts and configuration specialists to design solutions, document requirements, and own portions of the build
• Excellent cross-team communication and collaboration skills
• Professional experience in life sciences consulting ideally in pharmaceutical with exposure to Commercial Operations, Medical or Patient Services related projects
• Experience working with IT infrastructure teams and designing multiple integrations including email, SMS, telephony, and master data management
• Salesforce Platform App Builder certification
• Salesforce Platform Administrator II

Nice-to-Haves

• Familiarity with pharma transparency, grant reporting standards, AppExchange tools for grants management, and Veeva or other industry platforms
• Salesforce Certified Agentforce Specialist
• Salesforce Certified Data Cloud Consultant