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AirbnbAirbnbUnited States

Host Communications Channels Lead

Lead day-to-day operations for Airbnb's host communications platforms, managing email campaigns, in-app messaging, and the Resource Center for 5M+ hosts worldwide. Requires 5+ years of large-scale content management experience and cross-functional collaboration with product, engineering, and design teams.

132k – 155k/yr
Remote5+ YOECommunications

About the role

Responsibilities

  • Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery
  • Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards
  • Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications
  • Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality; partner with global teams to localize and manage content at scale
  • Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively
  • Contribute requirements and operational feedback to inform the development of scalable features that align with business goals; support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support
  • Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives
  • Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs
  • Share and suggest emerging tools and contribute ideas to improve channel operations to expand impact on the host community
  • Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment

Requirements

  • 5+ years of hands-on content management in large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences
  • Experience analyzing and improving publishing workflows and campaign operations
  • Experience working cross-functionally with product, engineering, design, and data teams
  • Confidence partnering with engineers to resolve bugs and improve platform performance
  • Outstanding technical communication skills and a working knowledge of product development
  • Comfortable gathering and interpreting data, user insights, and product analytics to inform operational decisions and recommendations
  • Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams

Skills

Content Management SystemsEmail Campaign OperationsIn-App MessagingAudience SegmentationContent LocalizationWorkflow OptimizationCross-Functional CollaborationProduct AnalyticsTechnical CommunicationCampaign Operations

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