Sr. Engagement Manager, Professional Services - Digital Native Business (DNB)
Senior Engagement Manager leading complex Professional Services programs for Databricks customers. Independently drives sales, implementation, upsell opportunities, and value realization for large accounts with 10+ years senior customer-facing experience.
116k – 199k
Remote10+ YOESolutions Architecture
About the role
Impact
Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
Requirements
7-10 years running a Professional Services line of business.
10+ years in senior customer-facing roles with a mix of influencing and execution.
Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
Strong knowledge of Databricks architecture, competitors, and migration benefits.
Proven track record of managing large-scale program plans and service delivery.
Ability to travel up to 25-50% as required.
Skills
Professional ServicesDatabricksAWSMicrosoftGCPProgram ManagementSalesCustomer SuccessMigrationsCenters Of Excellence
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