General Manager (West Region)

What You'll Do

• Own the regional P&L and top-line growth for your region. Your success will be measured on performance against metrics including revenue growth, owner NOI, and operating margins.
• Analyze daily, weekly, and monthly performance for each property in your region. Review financial and operational results and implement process improvements based on the findings.
• Run the owner-partner relationship end-to-end, including monthly business reviews, performance reporting, escalations, and contract renewals.
• Partner with the VP of Operations to develop the operations strategy roadmap for your region.
• Build, implement, refine, and manage the day-to-day processes behind a successful parking management operation across AirGarage's national footprint.
• Develop and implement dynamic pricing, marketing, and business development strategies to drive revenue at portfolio locations.
• Own enforcement operations across your region, including scan coverage, rescan ratios, citation performance, and the enforcement P&L.
• Lead operator transitions and new property onboarding, including standardizing prior operator P&Ls to set performance baselines and validate underwriting.
• Partner with our Legal team to ensure compliance with local city and state governments, and navigate various tax, licensing, and permitting requirements.
• Implement data-driven solutions to daily operational challenges (price optimization, monthly parker retention, new business generation, and more) to improve the experience of our customers and partners.
• Work closely with the leadership team and be a key voice in the business to help shape the future of the Operations team at AirGarage.

What We're Looking For

• 7+ years of relevant professional experience, including 3+ years at a high-growth startup. Backgrounds in real-world operations, management consulting, investment banking, or commercial real estate are preferred.
• Master of Business Administration (MBA) from a top U.S. program preferred.
• A proven track record of leading highly complex projects, working cross-functionally, and delivering results on time.
• A self-starter who is energized by a difficult problem.
• Exceptional analytical skills (including SQL proficiency) and the ability to quickly learn new tech platforms (e.g., Salesforce, Snowflake, Sigma).
• Excellent written and verbal communication and strong business judgment.
• An entrepreneurial mindset. You're willing to get your hands dirty and operate effectively in ambiguity. You don't need a playbook. You can dive into difficult problems and come up with a plan.