Project Manager, Professional Services - North America

Responsibilities

• Partner closely with Solutions Architects and cross-functional stakeholders to deliver successful Pigment customer implementations, ensuring customers understand the platform’s value and achieve strong adoption.
• Own project scope, timelines, and budgets, keeping all contributors aligned on progress and priorities while maintaining clear internal reporting and escalating issues when needed.
• Proactively respond to customer requests for project resources, anticipate risks and challenges, and drive mitigation actions to keep projects on track.
• Manage and maintain customer relationships, ensuring high levels of adoption and business value from using Pigment.
• Develop trusted advisor relationships with customer executive sponsors to create passion and satisfaction for Pigment.
• Develop deep product expertise to work closely with the product team on vision and roadmap.
• Participate in updating Pigment’s project management methodology.
• Deliver presentations and trainings, provide insightful practices, and structure creative solutions.

Requirements

• Experience deploying SaaS platforms across enterprise organizations.
• Significant experience in project management, sales, or professional services at a software/SaaS company.
• Highly organized with strong attention to detail to ensure deliverables and projects are completed on time.
• Ability to act as a leader and team member, supporting internal project team members with minimal disruption.
• Ability to mediate stakeholders with conflicting requirements and create consensus toward shared goals.
• Ability to build commitment and excitement within project teams including external and internal contributors.
• Lead by example with empathy and strong resilience when facing setbacks.
• Display growth mindset and constructive problem-solving approach.
• Proven track record of building strong customer relationships, with deep empathy and dedication.
• Experience preparing and delivering presentations targeted to a senior audience.
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve customer experience.
• Strategic thinker comfortable in a fast-paced, ambiguous startup environment.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision.
• BA/BS degree required; MBA or other relevant advanced degree preferred.

Nice-to-Haves

• MBA or other relevant advanced degree.

Compensation and Benefits

• Competitive compensation package.
• Stock options.
• Comprehensive benefits including medical, dental, and vision insurance.
• Generous time off and parental leave policies.
• One company offsite every year.
• High-end equipment.
• Employer-sponsored 401(k).