Technical Program Manager 2, Technical Solutions

What You’ll Do

• Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery.
• Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way.
• Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always have visibility into progress and blockers.
• Identify unclear or incomplete requirements early and bring structure to ambiguous problems, escalating only when needed to keep execution on track.
• Use data to track progress against milestones, surface risks, and guide decisions; adjust plans as circumstances change.
• Apply AI tools to streamline your own program management workflows — synthesizing updates, surfacing patterns in program data, or accelerating documentation — and help identify where AI can improve processes for the teams you support.
• Communicate program status, risks, and impact clearly to stakeholders at different levels, adapting your message for technical and non-technical audiences.
• Look for opportunities to improve how programs and processes run, and contribute ideas that make execution more efficient over time.

Who You Are

• Program Management Experience: 3-5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives. Experience supporting customer-facing or technical support functions is a plus.
• Execution-Oriented: Comfortable driving moderately complex, cross-team initiatives independently, with the judgment to seek guidance on larger or more ambiguous efforts. Solid foundation in project scoping, timeline management, and risk management; PMP, Agile training, or equivalent certification preferred.
• Data-Informed: Tracks progress against established metrics and uses data to guide decisions, report status, and identify risks early.
• Clear Communicator: Able to convey project status and ideas concisely to a range of audiences, from peers to senior stakeholders, adapting the level of detail as needed.
• Collaborative: Builds trust through consistent delivery; works constructively across teams to resolve differing viewpoints and unblock progress.
• Comfortable with Ambiguity: Able to identify unclear requirements, ask the right questions, and bring structure to partially-defined problems.
• AI Fluency: Uses AI tools confidently in day-to-day program work and can evaluate where AI can be responsibly and effectively applied to improve program processes.
• Growth-Oriented: Developing skill in giving constructive, empathetic feedback; may support the onboarding or mentorship of newer team members.
• Technical Foundation: Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.

Benefits

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Best in breed onboarding
• Friendly and inclusive workplace culture
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan