Knowledge Systems Architect

Ongoing Responsibilities

• Own Confluence and Glean as the primary business administrator for both platforms; maintain governance models and usage standards
• Maintain documentation standards, style guidance, and structural templates (as system assets, not as a writer)
• Define and manage lifecycle rules: what gets refreshed, archived, and retired — and when
• Run content health audits on a defined cadence and surface insights to leadership and team owners
• Serve as the internal expert on when and how AI can be safely used in documentation workflows — and maintain those guardrails as AI tooling evolves
• Manage knowledge infrastructure transitions (new team spaces, ownership migrations, tool changes)

Must have

• Deep experience in knowledge management, information architecture, or technical writing with a strong systems orientation — think in infrastructure, not documents
• Demonstrated ability to design and implement governance frameworks, not just follow them
• Hands-on experience with Confluence and/or Glean (or equivalent enterprise knowledge and search platforms)
• Comfort working across data, analytics, and tooling to instrument and measure knowledge health
• "First-hire" mindset — thrive as a strategist, operator, and change agent
• Strong written communication
• Experience with AI-assisted documentation workflows or LLM-based content tooling

Strong plus

• Background working in a technical environment (R&D, Engineering, or Product-adjacent)
• Familiarity with analytics tools (Hex, Looker, or similar) for building dashboards
• Experience in an enablement or internal developer-relations type role