Senior Technical Writer creates multimedia content like videos, infographics, and in-app guides for Zero Trust security products. Translates complex networking concepts for technical audiences, collaborates with engineering, and ensures content syncs with rapid cloud releases. Requires 7-9 years experience and CMS expertise.
125k – 144k
On-site7+ YOETechnical Writing
About the role
Responsibilities
Translate weekly cloud releases into high-impact content, from deep-dive technical guides to engaging "What's New" features.
Design videos, infographics, and interactive learning journeys for a highly technical audience.
Embed intuitive, in-app guidance providing answers at the right moment.
Collaborate with SMEs, Engineering, and Professional Services to capture best practices and solve customer problems.
Partner with product management, engineering, UX, and Support/Professional Services teams to build engaging content.
Drive engagement with SEO-optimized content, video, and visuals.
Deliver technically accurate content synchronized with new features.
Use "jobs to be done" framework to create task-oriented documentation and videos.
Test installation and admin procedures yourself.
Curate quality documentation including troubleshooting guides and release notes.
Requirements
7-9 years of technical writing experience.
BA/BS in Technical Communications, English, Computer Science, or equivalent.
U.S. citizen (FedRAMP-related responsibilities).
Exceptional communication skills to distill engineering jargon into narratives.
Ability to synthesize complex technologies into modular in-app guidance.
Experience balancing multiple deliverables in agile, fast-paced environments.
1-2 years of experience with Paligo or another CMS.
Expertise in structured authoring languages (DITA/XML) and tools such as Git, GitLab, Jira, Confluence.
Deep knowledge of network security technologies (e.g., networking, security policies).
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