Customer Enablement Lead - Builder
Leads technical customer enablement for OpenAI products, designing and delivering trainings, workshops, and adoption programs for enterprise technical and executive audiences. The role requires 4+ years in customer-facing or instructional work, strong software and API expertise, and practical knowledge of production AI systems.
About the job
Responsibilities
- Own the technical enablement of OpenAI products, including OpenAI APIs, Codex, Agents, Evaluations, and other platform capabilities.
- Lead customer training and enablement across the full customer lifecycle, from onboarding through expansion, optimization, and long-term adoption.
- Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops.
- Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs.
- Partner with Sales, Solutions Architecture, Solution Architects, Delivery Leads, and Product teams to tailor enablement plans to customer use cases, goals, and technical needs.
- Develop reusable training assets, playbooks, and best practices based on customer and regional patterns.
- Gather and synthesize customer feedback and share insights with internal stakeholders to inform product and program improvements.
- Serve as a subject matter expert for designated product areas and support internal enablement.
Requirements
- 4+ years of experience in customer-facing or instructional roles with C-level and senior technical audiences in complex enterprise environments.
- Exceptional presentation and communication skills, including the ability to explain technical concepts clearly to senior and executive audiences.
- Strong technical depth across software engineering, the software development lifecycle, and APIs.
- Practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, agentic systems, and key tradeoffs.
- Experience leading structured technical trainings such as API bootcamps, workshops, or enablement sessions.
- Ability to design learning journeys, handle live questions, and reason through problems in real time.
- Ability to connect technical capabilities to business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.
- Comfortable adapting to new information, shifting priorities, and real-time customer questions.
- Commitment to the safe and ethical evolution of AI.
Compensation
- Annual salary range: $197,000–$278,000.
- Relocation assistance is available.
Skills
Openai Apis, Codex, AI Agents, RAG, Evaluations, API Design, Software Engineering, Software Development Lifecycle, Instructional Design, Technical Training, Agentic Systems, Presentation Skills
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