Manager, Forward Deployed Engineering

Responsibilities

• Lead and grow a team of FDE delivering production systems with frontier models
• Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality
• Codify what works into tools, playbooks, and roadmap inputs that create leverage for both OpenAI and the wider developer community
• Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices
• Use judgement to distinguish what requires action and what does not
• Set a high bar for FDE performance and support each person’s growth through direct, actionable feedback
• Define how we staff and support field teams that can scale without added complexity

Requirements

• 8+ years of engineering or technical delivery experience, including 2+ years managing high-performing FDE or customer-facing engineers
• Have led high-pressure technical projects from prototype to production
• Write and review production-grade code across frontend and backend using Javascript or Python
• Simplify complex work and make fast, sound decisions under pressure
• Elevate team performance through clarity, not process
• Operate with urgency in ambiguous or evolving environments
• Translate field experience into sharp, actionable feedback for Product and Research
• Build deep trust with your team by modeling calm, focus, and judgment when it matters most

Nice-to-Haves

• Experience writing and reviewing production-grade code across frontend and backend using Javascript or Python