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OloOloNew York, NY

IT Support Specialist

Provide technical assistance and support to end-users on hardware, software, and network issues. Requires 1+ years of IT support experience and strong communication skills.

Salary not listed
On-site1+ YOEIT Support

About the role

How You'll Make an Impact

  • Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions.
  • Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration.
  • Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets.
  • Use the knowledge base of common issues and solutions to resolve support requests.
  • Assist with projects to consolidate internal tools and integrate single sign-on.
  • Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed.

What Will Set You Up For Success

  • 1+ years of experience in IT support or a help desk environment.
  • Passion for technology and helping people, with a customer-oriented approach.
  • Basic understanding of Windows and macOS operating systems.
  • Experience with common productivity software (Microsoft Office, Google Workspace, etc.).
  • Familiarity with basic networking concepts (TCP/IP).
  • Excellent communication and interpersonal skills with both technical and non-technical audiences.
  • Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment.

Skills

WindowsmacOSMicrosoft OfficeGoogle WorkspaceTCP/IPTicketing SystemsEndpoint ManagementAsset Management

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