Product Manager, Data Centers and Tooling

Responsibilities

• Own the product roadmap for datacenter operations software, including BMS integrations, CMDB, asset tracking, and work order management systems.
• Define requirements for technician tooling: mobile apps for equipment inspection, AR-assisted maintenance procedures, ticket triage workflows, and real-time alerting systems.
• Partner with facilities teams to design workforce scheduling and capacity planning tools that optimize technician allocation across multiple datacenter sites.
• Work with operations teams to build automated monitoring and remediation systems for critical infrastructure: HVAC, electrical distribution, fire suppression, physical security.
• Drive integration strategies for BMS platforms and DCIM software to enable centralized facility management.
• Define metrics and dashboards for datacenter performance: PUE, uptime SLAs, MTTR, and equipment reliability.
• Conduct user research with datacenter technicians, facility managers, and operations leaders to understand pain points in daily workflows and maintenance processes.
• Build product requirements for predictive maintenance systems that use telemetry data to identify failing components before they cause outages.
• Analyze competitive offerings from colocation and hyperscaler datacenter management platforms.

Requirements

• 5+ years product management experience with at least 3 years focused on operations software, facilities management, or field service applications.
• Strong understanding of datacenter infrastructure: electrical systems (UPS, PDUs, generators), cooling (CRAC, chillers, liquid cooling), and monitoring systems (BMS, DCIM).
• Experience building products for operational teams—technicians, facilities managers, or field engineers—with focus on mobile-first design and workflow optimization.
• Track record of shipping features that reduced operational costs, improved incident response times, or increased equipment reliability.
• Familiarity with ITIL frameworks, maintenance management systems, and work order workflows.
• Understanding of IoT sensor data, telemetry collection, and predictive maintenance algorithms.
• Ability to translate operational requirements into technical specifications for engineering teams building backend systems, APIs, and mobile applications.
• Experience conducting user research in operational environments: observing technician workflows, shadowing facility managers, and identifying friction points.
• Comfortable working with datacenter teams to analyze incident reports, outage root causes, and opportunities for process automation.

Nice-to-Haves

• Experience with datacenter design and construction workflows (MEP coordination, commissioning), sustainability metrics (WUE, carbon intensity), or workforce management systems.