Senior Product Manager – Cloud Infrastructure & Platform

Responsibilities

• Own the product roadmap across Ditto's three deployment models (SaaS, BYOC, Self-Managed), ensuring a coherent and well-differentiated user journey for each
• Engage directly with enterprise customers to understand their infrastructure environments, deployment constraints, security requirements, and operational expectations, and translate those into clear product requirements
• Work closely with GTM and field teams to support active and prospective deployments, providing product-level guidance on deployment architecture, configuration, and tradeoffs
• Define and maintain the product backlog for cloud infrastructure and platform, prioritizing work that improves deployment experience, operational reliability, and customer self-sufficiency
• Develop deep expertise in customer deployment patterns across AWS, Azure, and GCP, including government and restricted cloud environments, and understand the operational requirements those environments impose
• Partner with engineering to deliver platform capabilities that reduce deployment friction, improve observability, and enable customers to run Ditto reliably at scale
• Collaborate with security, compliance, and enterprise sales teams to support customers operating in regulated or restricted environments
• Serve as the internal expert on deployment topology and cloud infrastructure, educating field teams and customers on Ditto's capabilities, limitations, and best practices across deployment models
• Define success metrics for deployment experience and operational health, and track progress against them
• Represent customer and field feedback internally to influence platform architecture and infrastructure priorities

Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent experience, with strong grounding in cloud infrastructure, distributed systems, or enterprise software
• 7+ years of Product Management experience, with a focus on infrastructure, platform, or developer-facing products
• Hands-on experience owning or shipping products across SaaS, BYOC, and self-managed deployment models
• Direct experience with government or restricted cloud environments and the operational and security requirements associated with them
• Deep working knowledge of AWS; ability to reason about VPC design, IAM, compute, storage, and networking primitives in the context of customer deployments
• Technical fluency to engage credibly with infrastructure and platform engineers on architecture decisions, deployment tradeoffs, and operational requirements
• Experience working directly with enterprise customers and field teams on complex deployment engagements, including requirements gathering and solution framing
• Strong communication skills for presenting to both technical and executive audiences, and for translating between customer needs and engineering execution
• Experience with modern cloud infrastructure and containerized deployment environments
• US-based and authorized to work in the United States
• Willingness to travel once a quarter for company meetups and customer engagements

Nice-to-Haves

• Working knowledge of Azure and/or GCP, including Azure Government or Google Public Sector environments
• Familiarity with compliance frameworks or certification processes relevant to regulated industries or government deployments
• Familiarity with Kubernetes and Helm
• Background in edge computing, IoT, or distributed systems where data residency and offline operation are first-class concerns
• Experience with observability tooling (metrics, logging, tracing) and helping customers instrument cloud-deployed services
• Prior experience at a startup scaling a platform product across enterprise deployment segments
• Experience working in remote, globally distributed teams