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NavanNavanUnited States

Operations Analyst - Hotel Rating

Configure and maintain hotel rate access codes and chain data in GDS systems (Sabre, Amadeus) and Navan platform. Handle rate loading, QA checks, issue resolution, and cross-team collaboration.

Salary not listed
Remote2+ YOEBusiness Operations

About the role

Hotel Rate Loading and Contract Management

  • Ensure all negotiated hotel rates and requirements are accurately and promptly loaded into the GDS systems and Navan platform
  • Conduct quality assurance checks to ensure rate accuracy in GDS and Navan tools
  • Manage and resolve service requests and bug cases raised in JIRA, ensuring timely and effective solutions
  • Create and maintain customer rate access codes in Sabre, Amadeus, Salesforce, and internal tools
  • Manage hotel chain customer tables in Sabre and Amadeus, ensuring data accuracy and completeness

Issue Resolution and Troubleshooting

  • Collaborate with hotel partners to troubleshoot errors in rate loading that cannot be resolved by the WNS team
  • Act as the primary point of contact for internal teams on inquiries related to customer-negotiated fares, contract rates, and rate issues
  • Collaborate with the Product and engineering teams to identify and resolve rate display or pricing discrepancies and prioritise known issues/bugs

Quality Assurance

  • Escalate any deviations or process concerns to the manager for resolution

Operational Support

  • Support other areas of Hotel operations beyond corporate rate loading as required

Technical Expertise

  • 2+ years of hands-on GDS experience in Sabre and Amadeus, with a strong understanding of rate access codes and hotel chain configurations
  • Experience working with both ARC and BSP points of sale

Industry Knowledge

  • Familiarity with hotel brands, families, and rate management practices

Problem-Solving and Attention to Detail

  • Exceptional attention to detail with a creative and methodical approach to problem-solving

Collaboration and Communication Skills

  • Clear and concise oral and written communication skills for effective cross-team and partner collaboration
  • A strong team player with a proactive and supportive approach to knowledge sharing

Organizational Skills

  • Strong organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment

Skills

SabreAmadeusGdsJiraSalesforceArcBspHotel Rate Management

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