Associate Principal, Partner Success (Care Partnerships)
Manage and grow strategic partnerships with health systems and care providers, ensuring partner satisfaction while identifying expansion opportunities through data insights and cross-functional collaboration.
Responsibilities
- Be responsible for the happiness of our care partners
- Manage executive steering committees and serve as the face of Headway
- Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
- Leverage data to generate insights and identify new opportunities for partnership growth
- Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy
Requirements
- Minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
- Deep exposure to health system or provider group models and economics
- Relationship builder who forges meaningful bonds across all levels of an organization
- Thrive in ambiguity and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
- Operationally excellent, able to manage multiple high impact customers and large volume of moving pieces
- Seek an environment that fosters individual growth through open-feedback and high-autonomy
- Motivated by the opportunity to face off against access to mental healthcare
Nice-to-Haves / Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays + Holiday Break (Dec 25-31)
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
- Discretionary bonuses and/or commission
Technical Account Manager 2 - NYC
Serve as a trusted technical advisor to 3 enterprise accounts, driving adoption of the Datadog observability platform through enablement, health checks, and QBRs. Requires 2+ years in a technical customer-facing role and hands-on experience with at least two public clouds plus monitoring tools.
Technical Account Manager - API Platform
Owns revenue expansion and technical relationships for existing API platform customers at a health-tech infrastructure company. Drives net revenue retention through upsells, multi-location growth, and technical account management.
Account Manager
Drive expansion revenue by identifying and closing cross-sell/upsell opportunities within existing SMB and mid-market customer accounts. Own pipeline, forecasting, and account planning while partnering with Customer Success.
Senior Account Manager, Mid-Market
Leads client relationships and revenue targets for mid-market accounts at Fetch. Owns account strategy, onboarding, campaign delivery, upsells, and QBRs while leveraging AI tools to drive retention and growth.
Partner Manager, Mid-Market
Supports client outreach, proposals, and relationship management to drive revenue through mid-market partnerships. Owns individual and pod quota while leveraging AI tools for prospecting, research, and pipeline management.