Asset Resolution Specialist

Responsibilities

• Manage a portfolio of delinquent loans and implement customized loss mitigation strategies for each borrower, owning the file from initial default through final resolution.
• Analyze workout options — foreclosure, short sale, reinstatement, and deed in lieu — based on financial impact to the investor, and deliver well-reasoned proposals for the optimal resolution path.
• Work closely with investors to negotiate loss mitigation strategies, set clear expectations on outcomes, and maintain strong relationships throughout the process.
• Serve as the primary point of contact for borrowers navigating financial hardship, guiding them through available options with empathy, directness, and deep knowledge of the loss mitigation process.
• Maintain real-time accuracy across all servicing systems, ensuring every loan status, communication, and decision is promptly documented and fully transparent to internal stakeholders.
• Identify process gaps, generate ideas for increased efficiency, and support the implementation of new initiatives that strengthen the Special Servicing Team’s execution.

Requirements

• 2+ years of customer-facing experience required.
• 2+ years of mortgage experience preferred, with direct familiarity in loss mitigation processes.
• Exemplary written and verbal communication skills, with the ability to explain complex guidelines clearly to both borrowers and investors.
• General knowledge of the full loss mitigation process, including foreclosure, short sale, reinstatement, and deed in lieu.
• Demonstrated ability to independently manage a high-volume delinquent loan pipeline and drive accounts to resolution.
• Strong negotiation skills and comfort navigating difficult conversations with distressed borrowers and demanding investors.
• Self-starter with the ability to work autonomously, prioritize effectively, and maintain consistent execution in a fast-paced environment.

Nice-to-Haves

• Direct familiarity in loss mitigation processes.

Compensation & Benefits

• Base salary of $55,000 - $60,000 (based on experience).
• Equity stock options.
• Paid health care.
• 401K + company match.