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OpenAI

AI Support Engineer, Government - Washington, D.C.

Provides technical support to government customers, troubleshooting complex AI product issues under FedRAMP, scripting automations with Python/OpenAI tools, and partnering cross-functionally to scale operations. Requires 8+ years experience and expert problem-solving.

180k – 260kWashington, DCSupport EngineeringHybrid8+ YOE
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About the role

Responsibilities

  • Support public sector customers, including U.S. Government agencies under FedRAMP, by troubleshooting issues and translating security/compliance needs.
  • Solve complex customer problems and provide ownership/education on platforms.
  • Serve as foremost expert on OpenAI products.
  • Act as last line of defense before Product/Engineering, partnering to resolve issues.
  • Use scripting and AI (e.g., Codex, ChatGPT, OpenAI API) to improve tooling and automate processes.
  • Create scalable solutions from customer issues, partnering with product and Go-To-Market teams.
  • Orchestrate agentic improvements to operations.
  • Foster supportive team culture.
  • Provide on-call support, including holidays/weekends.

Requirements

  • 8+ years in user operations, technical support, or support engineering, ideally in tech startups.
  • Comfortable using emerging tech (Codex, ChatGPT, OpenAI API) to script/engineer code (e.g., Python) for automation.
  • Expert-level SaaS troubleshooting; rapid grasp of new tech/concepts.
  • Strong critical thinking, problem-solving, communication of technical issues.
  • Thrive in ambiguity, adapt to change, build relationships.
  • High capacity for context-switching and multiple projects.

Preferred: Bachelor’s degree in Computer Science, Computer Engineering, or equivalent.

Skills

OpenAI APIPythonChatGPTCodexSaas TroubleshootingFedRAMPScriptingAI AutomationTechnical SupportTroubleshooting

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