Responsibilities
Own Market Strategy and Execution
- Design and execute regional operating strategies that support new market launches, partner expansions, and evolving clinical offerings
- Build scalable frameworks for workforce planning, capacity modeling, and service coverage across dynamic geographies
- Continuously refine market plans in response to changes in demand, partner priorities, patient mix, and clinical protocols
- Act as the single threaded owner for operational performance in assigned markets
Drive Go To Market and Territory Expansion
- Partner with Sales and Partnerships to support market entry, payer launches, and expansion into new territories
- Translate commercial commitments into executable operational plans with clear staffing, scheduling, and cost assumptions
- Evaluate market readiness, identify constraints, and recommend tradeoffs to enable fast and sustainable growth
Operational Planning and Scheduling
- Develop and maintain optimized schedules for mobile clinicians based on forecasted demand, geography, and partner requirements
- Collaborate closely with Clinical Managers to incorporate availability, training levels, licensure, and cultural considerations
- Identify gaps between forecasted and actual demand and drive iterative improvements to scheduling and capacity models
Performance Tracking and Analytics
- Monitor market level performance against clinical, financial, and partner KPIs using tools such as Looker, BigQuery, Kibana, SQL, Python, and Excel
- Diagnose operational bottlenecks and performance gaps and develop data backed recommendations to improve efficiency and reliability
- Partner with Clinical and Operations leaders to set annual goals and roadmap initiatives required to hit them
Strategic Projects and Special Initiatives
- Lead ad hoc analyses and special projects tied to growth, efficiency, and scale such as logistics optimization, new service pilots, and partner specific requests
- Support product development by translating operational needs into clear requirements and testable hypotheses
- Balance multiple high impact initiatives while maintaining day to day operational ownership
Requirements
- 3+ years of experience in strategy and operations, management consulting, analytics, marketplace operations, or similar roles
- Owned ambiguous problems end to end, translating high level goals into structured plans, operating models, and measurable outcomes
- Built models or frameworks for capacity planning, workforce optimization, territory planning, or supply and demand balancing
- Worked cross functionally with Sales, Operations, Product, Data, and external stakeholders to drive execution
- Operated effectively in fast paced, high growth environments with shifting priorities and incomplete information
Nice-to-Haves
- Experience at a pre IPO or high growth company, particularly in Series A through Series D environments
- Background in management consulting or growth strategy, with strong comfort structuring unstructured problems
- Experience supporting new market launches or geographic expansion, such as new city or territory rollouts
- Strong data fluency, including hands on experience with SQL, Looker, BigQuery, Python, Excel, or similar tools
- Familiarity with healthcare or healthcare data, such as claims, clinical workflows, or regulated data environments
- Experience in operationally complex or marketplace businesses, such as logistics, last mile delivery, or field based operations
Sprinter HealthSan Francisco, CA
