Technical Program Manager, Product Engineering

Responsibilities

• Own end-to-end release coordination for North, including managing release trains, defining cadences, and ensuring smooth execution across engineering and product teams
• Drive cherry pick and hotfix approval workflows, triaging urgency, aligning stakeholders, and shepherding changes through to deployment with appropriate guardrails
• Author and manage customer-facing release communications, translating technical changes into clear, accurate updates for enterprise customers and internal stakeholders
• Establish and scale release processes that allow North's teams to ship faster and with greater confidence as our platform grows
• Map cross-team dependencies and risks across the release pipeline, surfacing blockers early and coordinating resolution across engineering, product, and customer success
• Partner directly with North Leadership and Members of Technical Staff on efforts to improve release quality, velocity, and operational rigor
• Manage project tracking tools (Linear, GitHub workflows) and facilitate release planning sessions across cross-functional teams
• Respond quickly to program-level changes: clarifying scope, adjusting timelines, and marshalling the right resources when customer or market priorities shift

Requirements

• 4+ years as an Engineering or Technical Program Manager, with at least some of that time spent at a startup or high-growth company where you built programs rather than inherited them
• Demonstrated experience running multiple simultaneous workstreams. You can hold a complex picture in your head, spot cascading risks early, and keep several parallel programs moving without losing the thread
• Strong executive communication: you know how to distil messy, multi-team status into crisp, decision-ready updates for senior leadership, and you know when to escalate versus resolve
• Fluency with AI/ML product development
• A builder's instinct: comfortable in ambiguous, low-structure environments where you're creating the process, not following it, and pragmatic enough to ship something imperfect rather than wait for perfect
• Cross-functional influence without authority: you've worked in roles where you had to align Finance, GTM, and engineering leads who all had different priorities, and you know how to move people without a mandate
• Experience working with or alongside technical leads: you can have a credible conversation about technical dependencies and constraints without needing things translated

Nice-to-Haves

• Building OKR or roadmapping systems from scratch in a scaling org
• Prior work inside an AI or LLM product company