Key Responsibilities
Partner Program Design & Ownership
- Own execution and continuous improvement of the Authorized Training Partner (ATP) program: manage partner onboarding, certification, quality standards, and performance management within established frameworks.
- Own partner selection decisions: evaluate applications, assess market fit, and determine which partners meet Snowflake's standards.
- Activate and scale training partner participants in priority markets (LatAm, MENA, SEA, India), coordinating strategic delivery and tracking program outcomes.
- Partner with regional GTM teams to align activations with in-region sales and partner strategies.
- Own and report on partner program metrics: delivery volume, learner outcomes, NPS, content adoption, and business impact.
Uphold GRE’s Quality Standards
- Build scalable quality enforcement mechanisms: observation protocols, feedback loops, remediation paths, and renewal requirements.
- Coordinate with Localization/Internationalization teams to ensure partner-delivered content stays current with English-language releases.
- Serve as primary partner relationship owner: troubleshoot issues, escalate blockers, and advocate for partner needs within Snowflake.
Operational Excellence & Process Design
- Identify opportunities to eliminate manual, multi-step workflows across operations.
- Design and implement process improvements in partnership with program coordinators, including automation opportunities and workflow simplification.
- Build documentation, playbooks, and enablement materials that help the team scale efficiently.
- Surface insights from performance data to leadership with strategic recommendations for program evolution.
Operations Partnership (heavy focus in first 6 months)
- Partner with the Education Operations team to learn existing systems, identify bottlenecks, and design solutions.
- Act as an internal consultant: diagnose operational inefficiencies, design workflow improvements, and lead implementation.
- Upskill program coordinators on new tools, processes, and best practices.
- Build frameworks that enable the team to scale without proportional headcount growth.
What We're Looking For
Partner Program & Execution
- Go-to expert on training partner program operations with direct experience managing training partners, channel partners, or vendor networks.
- Understand how to motivate, govern, and drive outcomes with external organizations.
Strategic & Operational Thinking
- Naturally spot inefficiencies and design solutions.
- Build workflows that scale and can be executed by others.
- Analyze program metrics, spot trends, and translate findings into actionable strategy adjustments.
Cross-Functional Influence
- Experience collaborating with senior stakeholders across GTM, product, and operations teams.
- Align diverse groups without direct authority.
- Experience managing programs across multiple regions, time zones, and cultural contexts.
Technical & Domain Knowledge
- Deep understanding of how technical training programs work: content delivery, instructor qualification, learner assessment, certification integrity, and quality assurance.
Qualifications
Required
- 4+ years of experience in Program Management, Partner Operations, or Education Operations within a high-growth SaaS or cloud platform company.
- Demonstrated experience designing and launching partner programs or channel enablement initiatives from the ground up.
- Proven track record as DRI for complex, cross-functional programs with measurable business outcomes.
- Strong decision-making skills: make judgment calls independently and defend reasoning.
- Excellent stakeholder management: influence without authority and keep diverse teams aligned.
- Process design expertise: built workflows, automated manual processes, and driven operational efficiency at scale.
- Willingness and ability to travel ~25% for partner onboarding, regional activations, and team collaboration.
Preferred
- Experience working within an Education, Enablement, or Training organization at a cloud or enterprise software company.
- Direct experience coordinating with regional GTM teams to support in-market partner strategies.
- Familiarity with localization and internationalization workflows for training content.
- Experience with Snowflake's product ecosystem, partner network, or technical certification programs.
- SQL proficiency and comfort with BI tools (Snowflake, Sigma) for self-service program analytics.
- Experience with AI Tools (Snowflake, Cursor).
SnowflakeCalifornia
