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CommureCommureMountain View, CA

Senior Operations Manager, Automation Development

Own end-to-end automation of healthcare operations workflows using SQL, APIs, scripts, and AI tools. Requires 3+ years in operations or data-heavy roles, strong SQL skills, and the ability to manage complex projects autonomously.

120k – 160k
On-site3+ YOEBusiness Operations

About the role

What You'll Do

  • Own high-impact processes: Own one or more automation surfaces end-to-end: instrumentation, workflow mapping, SQL/data analysis, tool changes, experiment evaluation, rollout, monitoring, and post-launch debugging.
  • Design and automate workflows: Use SQL, APIs, scripts, and emerging tools (including LLMs and harnesses) to automate manual claim-related workflows and improve scalability.
  • Collaborate cross-functionally: Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions.
  • Analyze and optimize: Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes.

What You Bring

  • 3+ years of experience in operations, consulting, or data-heavy roles at a tech company or fast-paced startup.
  • Strong SQL fluency - comfortable querying, analyzing, and structuring data to drive insights and automation.
  • Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions.
  • Proven ability to manage complex projects end-to-end, working autonomously in ambiguous, fast-changing environments.

Bonus Qualifications

  • Experience with AI Automation Infrastructure, such as: Prompt Iteration, Evaluations, Failure Analysis, Agent Workflows, Hallucination / Leakage / Overfitting Risks, Human-in-the-Loop Design, Confidence Thresholds, Auditability, Production Monitoring.
  • Experience in healthcare operations, claims, or billing systems.
  • Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.).
  • Experience with agentic workflow development, building orchestration scripts and validation scripts, and working with the cloud.

Skills

SQLPythonAPIsZapierRetoolLLMsAgent WorkflowsDashboard DevelopmentData AnalysisWorkflow Automation

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