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StripeStripeSan Francisco, CA

Food Experience Manager

Lead the design and execution of scalable global food programs, building operational playbooks, managing vendor partnerships, analyzing cross-regional data, and advising on new office expansions to deliver consistent, high-quality food experiences worldwide. Requires 8+ years scaling complex customer operations.

Salary not listed
On-site8+ YOEOther

About the role

Responsibilities

  • Design, build, and document scalable global "playbooks" for core operational functions (e.g., vendor QBRs, new site launches, budget management).
  • Execute global standards across a fluid portfolio of offices spanning multiple regions, ensuring consistency, compliance, and high performance.
  • Analyze user feedback and operational data from the global portfolio to identify trends, risks, and opportunities; transform into actionable business intelligence.
  • Manage relationships and performance of strategic food service partners, ensuring adherence to SOWs and leading Quarterly Business Reviews (QBRs).
  • Advise the Global Head of Food on new office builds and expansions, providing input on design and operational readiness.
  • Develop adoption plans, training, and communication strategies to drive program change and consistent execution across regions.

Requirements

  • 8+ years of leadership experience building and scaling complex, customer-facing operations (e.g., food & beverage, high-end retail, or tech industries).
  • Direct experience in concept development, multi-unit operations, or scaling a service-oriented business.
  • Demonstrable experience managing a P&L and using data to drive business decisions.
  • Passion for food and hospitality with a systems architect mindset for global programs.
  • Expertise in creating world-class customer experiences using scalable, data-driven systems across cultures.
  • Proven track record managing complex multi-unit or multi-regional operations and deploying consistent standards.
  • Deeply analytical and data-fluent; able to synthesize data from multiple regions into strategic narratives.
  • First-principles thinker energized by questioning conventions and building anew.
  • Strong stakeholder management skills, partnering with teams like Real Estate, Finance, and Legal.
  • Direct experience managing high-stakes third-party vendor relationships, including contract negotiation and performance management.

Skills

Vendor ManagementP&L ManagementData AnalysisStakeholder ManagementContract NegotiationBusiness Intelligenceglobal operationsprogram developmentQBRssow management

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