Senior Associate, Medical Benefits

What You Will Work On

• Perform day-to-day operations for all medical offerings
• Work with insurance carriers to resolve escalated issues (enrollment errors, plan coding issues, and other discrepancies), escalating trends to the Team Lead
• Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals timely
• Maintain consistent urgency, ownership, and proactive communication with partners and vendors
• Partner with Product, Engineering, and Legal teams to improve systems and resolve issues
• Assist Team Lead with new-hire training and mentoring new members
• Flag trends and bugs to the Team Lead and Manager, partnering to understand scope, impact, and drive operational efficiencies
• Identify and remediate problems by developing and updating standard operating procedures
• Build out and maintain internal benefit resources (help articles, Confluence, training decks, process documentation, etc.)
• Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within agreed SLAs
• Adhere to vendor and internal partner SLAs
• Triage incoming issues/inquiries to identify need for additional intervention and escalate accordingly
• Maintain vendor relationships by leading conference calls, setting agenda items, and corresponding with account managers
• Execute regular filing and/or any additional regulatory duties
• Perform other related duties as assigned

How You Will Do Your Work

Key attributes for success:

• Detail-oriented: Exercises extreme attention to detail; thorough, accurate, organized, productive; seeks to understand cause and effect.
• Ethical practice: Integrates core values, integrity, and accountability in all practices.
• Clear communication: Articulates thoughts effectively using oral, written, visual, and non-verbal skills; strong listening skills.
• Analytical: Uses logical reasoning to break down situations or problems.
• Good judgment: Applies critical thinking, analyzes problems, identifies patterns, understands risks, develops mitigation strategies, and owns outcomes.

All Justworkers align behaviors to core values: COGIS (Camaraderie, Openness, Grit, Integrity, Simplicity).

Qualifications

Required:

• Minimum of 3 years of work experience in a similar role
• Experience working in a fast-paced, data-driven environment
• Experience working cross-functionally
• Experience with partnership management
• Experience with Jira and Confluence or similar software
• Ability to work both independently and as a team
• Strong analytical, written and verbal communication skills
• Ability to learn new technologies quickly

Preferred:

• Partnership management experience
• SQL knowledge

Role specific:

• Knowledge of Employer Sponsored Benefit Plans strongly preferred

Compensation

The base wage range for this position based in our New York City Office is $67,000 to $81,500 per year. Actual compensation is based on multiple factors including skill set, level of relevant experience, and specific work location.