Manager, Deal Desk

Responsibilities

• Build and maintain trusted working relationships with NAMER Sales leaders and advise sellers on deal prioritization and review.
• Oversee commercially sound deal structures by analyzing tradeoffs across price, volume, and risk while maintaining alignment with financial guardrails.
• Lead the architecture, governance, and optimization of financial models and pricing frameworks for high-value, non-standard commercial deals.
• Act as a player-coach for a team of analysts, managing deal flow and owning complex deal work.
• Supervise end-to-end quote-to-signature support for strategic deals, including pricing and financial analysis, order form creation, redline evaluation, DocuSign execution, and opportunity closure.
• Collaborate with Product Management, Commercial Legal, Billing Operations, Order Management, and Finance to influence policy, process, and tooling automation.

Requirements

• Bachelor’s or Associate’s degree plus at least 5 years of experience in deal management, sales operations, sales, finance, or business operations, preferably involving contracting, procurement, or billing operations.
• Without a degree, at least 7 years of relevant experience is required.
• At least 2 years of direct team-management experience.
• Ability to manage or delegate complex, bespoke financial analysis.
• Ability to manage or delegate commercial customization for strategic customer deals, or willingness to learn.
• Willingness to work closely with account executives throughout the sales cycle and provide exceptional customer service.
• Detail-oriented, highly organized, and able to manage multiple responsibilities in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to understand and explain complex concepts.
• High-integrity character aligned with Twilio’s values.

Nice-to-haves

• Experience with Salesforce, DocuSign, CPQ systems, Conga CLM, Microsoft Office, or Google Workspace.

Compensation and Benefits

• Estimated annual pay ranges:
  • Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.: $106,320–$132,900
  • New York, New Jersey, Washington State, or California outside the San Francisco Bay Area: $112,560–$140,700
  • San Francisco Bay Area, California: $125,040–$156,300
• May be eligible for equity and a corporate bonus plan.
• Benefits generally include health insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
• Approximately 5% travel is anticipated.
• This remote role is not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington.