Manager, Business Systems

What you'll do every day

• Lead, coach, and develop a team of Salesforce Admins, Developers, and technical contributors supporting the GTM and post-sales tech stack across Storable’s verticals.
• Oversee the design, configuration, and development of Salesforce capabilities--including Flows, Apex, LWC (review-level), CPQ tools, data modeling, and automation--ensuring solutions are robust, scalable, and well-documented.
• Establish and enforce standards for Salesforce architecture, integration patterns, data governance, user permissions, and automation scalability across connected systems.
• Partner with the Director of Business Operations to define the vision, roadmap, and strategic direction of the Salesforce platform and related GTM technologies.
• Translate business goals into clear, actionable system initiatives and drive disciplined prioritization using frameworks such as MoSCoW, RICE, or effort-versus-impact scoring.
• Maintain predictable workflows through structured intake, triage, sprint planning, and resource allocation in close collaboration with other managers, Project Managers, and Analysts.
• Ensure high-quality delivery through strong requirements practices, code reviews, QA oversight, and clear release management and change-control processes.
• Champion AI- and automation-first approaches to streamline GTM and post-sales workflows, using AI tools like Claude Code to accelerate solution design, documentation, and impact analysis.
• Identify, pilot, and scale AI- and automation-driven improvements across Salesforce and connected systems to increase data quality, efficiency, and business value.
• Build trusted cross-functional partnerships with Sales, Marketing, Support, Product, and other customer-facing departments through transparent communication, effective change management, training, and enablement.

What you need to bring

• 5+ years of experience in Salesforce administration, development, or business systems roles within SaaS or technology-driven environments.
• 2+ years of formal or informal people leadership experience, including coaching, performance feedback, and workload management for admins, developers, or other technical contributors.
• Strong hands-on knowledge of core Salesforce capabilities, including Flows, Apex and LWC (review-level), data modeling and schema design, Sales Cloud and/or Service Cloud, and permissioning and security.
• Working understanding of integration patterns and tools (e.g., Workato, APIs, middleware, HubSpot or similar GTM applications), with the ability to guide solution design and tradeoffs.
• Demonstrated strength in prioritization, balancing strategic initiatives with operational support while maintaining predictable delivery and clear expectations with stakeholders.
• Demonstrated experience using AI tools to improve the quality, speed, or impact of your work (for example in solution design, documentation, analysis, or process optimization).
• Excellent communication and stakeholder-management skills, including the ability to translate complex technical concepts into clear, business-friendly language.

Bonus points

• Salesforce certifications beyond Administrator, such as Advanced Administrator, Platform App Builder, and/or Platform Developer I.
• Hands-on experience with tools like Workato, HubSpot, or similar platforms in an integrated GTM tech stack.
• Experience managing or closely collaborating with cross-functional technical teams made up of developers, admins, integration specialists, project managers, and analysts.
• Background in Revenue Operations, GTM operations, or SaaS business systems supporting Sales, Marketing, and Customer Success.
• Experience in private-equity-owned or fast-scaling SaaS environments where process rigor and scalability are critical.
• Familiarity with CPQ, contract management, and/or subscription billing workflows.
• Experience with CI/CD, Git-based workflows, and structured development processes in a Salesforce context.