People operations manager

What you’ll do

• Lead and continuously improve all stages of the employee lifecycle: pre-boarding, onboarding, role changes, and offboarding.
• Define, document, and improve people operations processes and best practices.
• Lead people team initiatives from scoping through execution: company events, employee experience programs, policy rollouts, system implementations, and organizational change management.
• Lead and implement automation efforts using WRITER's own AI platform — identifying opportunities to streamline processes and connect our people tools into more efficient workflows.
• Administer and optimize our HRIS and people tooling. Build and maintain operational dashboards to surface key people metrics.
• Manage compliance posture across federal, state, and local employment regulations.
• Lead internal audits, maintain accurate employee records, update our employee handbook, and develop training and communications to keep the organization aligned with legal and regulatory standards.
• Partner with employees and legal counsel to manage visa processing and global mobility cases with accuracy and care.
• Navigate sensitive employee relations matters with sound judgment, empathy, and professionalism.
• Work closely with recruiting, finance, legal, IT, and compliance to design efficient cross-functional workflows.

What you need

• 7+ years of experience in human resources, people operations, or a closely related operational role — ideally at a high-growth technology company.
• Demonstrated ability to design and implement processes from scratch, not just inherit and maintain them.
• Strong project management skills: you're organized, deadline-driven, and comfortable managing multiple workstreams simultaneously.
• A systems-thinking mindset — you naturally map workflows, look for automation opportunities, and build for scale.
• Experience with people analytics: building dashboards, tracking trends, and using data to inform strategy.
• Hands-on experience with HRIS platforms and a track record of improving HR operational systems.
• Deep knowledge of employment law and HR compliance across federal, state, and local regulations.
• High emotional and social intelligence — you build genuine relationships across all levels and functions.
• Excellent written and verbal communication skills; you're a clear, confident presenter.

Even better if…

• SHRM-CP, SHRM-SCP, or PHR/SPHR certification.
• Track record of using AI and automation tools to significantly improve people ops workflow efficiency and employee experience.
• Experience building databases or improving HR operational infrastructure.

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays.
• Medical, dental, and vision coverage for you and your family.
• Paid parental leave for all parents (16 weeks).
• Fertility and family planning support.
• Early-detection cancer testing through Galleri.
• Flexible spending account and dependent FSA options.
• Health savings account for eligible plans with company contribution.
• Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc.; Learning and development stipend.
• Company-wide off-sites and team off-sites.
• Competitive compensation, company stock options and 401k.