Support data center server and network infrastructure health by troubleshooting equipment, performing rack/stack installations, managing inventory, and resolving operations tickets. Requires high school diploma, 0-2 years hardware experience, physical ability to lift 35lbs and work at heights.
Salary not listed
On-siteEntry levelIT Support
About the role
Responsibilities
Assist with troubleshooting and monitoring of servers and network equipment in data centers and global points of presence
Support rack and stack of data center network equipment
Help maintain warehouse inventory and asset management using internal application
Assist with labeling and troubleshooting of fiber/optics cables
Support power supply cabling, installation, troubleshooting, and basic repair activities
Participate in the installation of racks, servers, and switches (staging, cabling, power-up, and handoff to provisioning team)
Help manage, respond to, and resolve data center operations tickets via Jira
Create and maintain documentation of tasks and standard operating procedures
Assist with receipt and decommissioning of data center hardware
Support vendor returns for infrastructure under and out of warranty
Help manage spare parts inventory within the data center
Support the definition, design, and implementation of network layouts and solutions within data centers
Requirements
High school diploma or equivalency certificate
0–2 years of experience working with server, storage, compute, or network hardware (recent graduates or early-career candidates encouraged to apply)
Demonstrated interest or hands-on experience troubleshooting servers or networking equipment
Experience or strong interest in inventory management, receiving, or shipping physical equipment
Position subject to pre-employment drug and random drug and alcohol testing
Position subject to pre-employment and annual post-employment background checks
Ability to lift up to 35lbs unassisted
Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
Comfortable working in an environment requiring exposure to noise
Available to work evenings and weekends as schedule varies; flexibility required
Nice-to-Haves
Basic Linux skills or strong desire to learn (navigating directories, file manipulation, basic commands)
Experience being on-call or responding to technical issues
Curious and eager to learn new things within the Data Center world
Excellent prioritization and time management skills
Able to work in a fast-paced environment
Detail oriented
Oracle or other inventory system experience
Exposure to structured cabling (copper/fiber)
Exposure to power and cooling concepts inside the data center
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