Senior Advisor, Customer/Technical Training

Responsibilities

Learning Experience Design

• Design and develop engaging digital learning experiences for RSA customers, partners, and employees.
• Create learning journeys combining self-paced learning, hands-on labs, knowledge assessments, performance support, and certification readiness.
• Apply learner-centered design, adult learning principles, and learning experience design practices.
• Design experiences for multiple personas, roles, use cases, and skill levels.
• Improve content using learner feedback, learning analytics, assessments, and business outcomes.

Digital Content Development

• Develop technical eLearning courses, guided simulations, tutorials, videos, microlearning, scenario-based exercises, and interactive resources.
• Design and maintain hands-on lab exercises for RSA solutions.
• Translate technical knowledge, product releases, and field insights into effective digital learning experiences with subject matter experts.
• Use AI-powered content development tools for drafting, maintenance, quality reviews, accessibility checks, and localization support.
• Keep learning content accurate, scalable, accessible, and aligned with product releases and customer needs.

Learning Technologies and Enablement

• Use authoring tools, LMS platforms, video tools, simulation tools, AI, and digital learning technologies.
• Contribute to content governance, standards, templates, and continuous improvement practices.
• Explore learning technologies and recommend improvements to learner engagement, content quality, and productivity.
• Collaborate with Product Management, Engineering, Customer Success, Support, Documentation, and subject matter experts.
• Provide technical guidance and peer support when needed.

Facilitation Support

• Facilitate virtual or instructor-led technical sessions when required.
• Support train-the-trainer, internal enablement, and partner readiness initiatives.

Requirements

• Bachelor’s degree in computer science, information technology, computer engineering, instructional technology, telecommunications, or a related field.
• Ability to learn complex technical concepts and translate them into clear learner experiences.
• Understanding of cybersecurity fundamentals, identity and access management, authentication technologies, networking, and enterprise software.
• Excellent written communication, content development, and visual organization skills.
• Experience designing digital learning experiences, eLearning content, or technical enablement programs.
• Strong understanding of instructional design, learning experience design, and adult learning principles.
• Experience developing self-paced learning, interactive digital content, assessments, and learner support resources.
• Strong project and stakeholder management capabilities.
• Highly organized, detail-oriented, self-motivated, and able to manage multiple priorities.
• Fluent English communication skills.
• Ability to travel up to 25%.

Nice-to-Haves

• Experience with Articulate 360, Rise, Storyline, or similar content creation tools.
• Experience with AI-assisted content development, workflow automation, or productivity tools.
• Experience designing technical hands-on labs, simulations, certification-readiness content, or role-based learning paths.
• Familiarity with RSA ID Plus, RSA Governance & Lifecycle, authentication, MFA, passwordless technologies, identity security, or related cybersecurity technologies.
• Knowledge of learning measurement frameworks and data-driven content optimization.
• French, German, Spanish, or Italian language skills.

Compensation and Benefits

• Ability to travel up to 25%.