Account Manager - Fintech

Responsibilities

• Own major customer relationships from contract signature through expansion, serving as the primary point of contact and trusted advisor.
• Partner with Sales on pre-signature deals to ensure clean handoffs.
• Run implementations on time and on scope, holding Spade and customers accountable to milestones.
• Lead renewals and pricing negotiations, including multi-year commitments and conversations about over-utilization or scope changes.
• Drive expansion by identifying opportunities and selling customers into new Spade products.
• Build executive relationships, understand customer roadmaps, organizational structures, and strategic priorities.
• Run QBRs, executive briefings, and onsite visits.
• Partner with engineering and product on technical investigations and root cause analysis.
• Translate customer feedback into prioritized roadmap requests.
• Build post-sales playbooks, SOPs, and account frameworks for organizational scale.

Requirements

• 5+ years of experience, including 3+ years in account management, sales, or customer success for a technical product.
• Experience carrying a quota with responsibility for account growth, upsells, and renewals.
• 2+ years of experience in fintech, banking, or payments.
• Experience owning commercial outcomes, such as a quota, NRR target, or revenue retention number.
• Experience leading contract renewals and negotiating commercial terms.
• Experience in a high-growth startup environment.
• Comfort using AI, automation, and self-built workflows to increase productivity.
• Based in NYC with the ability to work from the Flatiron office at least two days per week.

Nice to Have

• Experience supporting fintech and bank or financial institution customers.
• Experience with transaction or payments data.
• Experience with API or data products.
• Experience building post-sales playbooks, SOPs, or operating frameworks from scratch.

Compensation and Benefits

• Competitive compensation comprising salary, equity, and benefits.
• Meaningful equity with early exercise flexibility and an extended post-termination exercise period.
• 100% paid medical, mental health, dental, and vision premium option, plus One Medical membership for US-based employees.
• 401(k).
• 12 weeks of fully paid parental leave.
• Unlimited paid time off.
• Hybrid NYC headquarters with remote opportunities for certain roles in the US and Canada.
• Work-from-home stipend, company-paid lunches, Citibike membership, and additional benefits.