Sr. Partner Operations Analyst
Senior analyst driving automation, process optimization, and troubleshooting in airline flight ticketing and post-booking operations. Requires 3-5 years travel ops experience, deep GDS/NDC and ticketing lifecycle knowledge, and ability to translate ops needs into technical requirements.
About the job
What You’ll Do
Process Optimisation & Automation Support
- Identify and assess automation opportunities in flight operations workflows specifically targeting ticketing queues, manual reissues, and refunds to identify and prioritise accordingly.
- Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements.
- Monitor automation effectiveness and provide data-driven recommendations.
Operational Troubleshooting & Analysis
- Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies to improve automated processing.
- Analyze data to identify patterns, root causes, and potential solutions.
- Support operational initiatives and efficiency projects aimed at reducing manual work.
- Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
Stakeholder Collaboration
- Act as a subject matter expert for ticketing and post booking workflows within the flights domain.
- Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
- Communicate clearly across technical and non-technical teams.
Documentation & Training
- Own the creation and maintenance of SOPs, process maps and modules to build technical capabilities and domain knowledge across the wider operations team.
What You’ll Bring
- 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
- Hands-on experience with NDC & GDS systems
- Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds and fare rules
- Strong analytical mindset, with experience in process improvement or automation projects.
- Ability to translate operational needs into technical requirements.
- Excellent communication, stakeholder management, and problem-solving skills.
Skills
Gds, Ndc, Travel Operations, Process Automation, Ticketing Systems, Data Analysis, Stakeholder Management
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