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NavanNavanUnited States

Sr. Partner Operations Analyst

Senior analyst driving automation, process optimization, and troubleshooting in airline flight ticketing and post-booking operations. Requires 3-5 years travel ops experience, deep GDS/NDC and ticketing lifecycle knowledge, and ability to translate ops needs into technical requirements.

Salary not listed
On-site3+ YOERevenue Operations

About the role

What You’ll Do

Process Optimisation & Automation Support

  • Identify and assess automation opportunities in flight operations workflows specifically targeting ticketing queues, manual reissues, and refunds to identify and prioritise accordingly.
  • Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements.
  • Monitor automation effectiveness and provide data-driven recommendations.

Operational Troubleshooting & Analysis

  • Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies to improve automated processing.
  • Analyze data to identify patterns, root causes, and potential solutions.
  • Support operational initiatives and efficiency projects aimed at reducing manual work.
  • Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.

Stakeholder Collaboration

  • Act as a subject matter expert for ticketing and post booking workflows within the flights domain.
  • Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
  • Communicate clearly across technical and non-technical teams.

Documentation & Training

  • Own the creation and maintenance of SOPs, process maps and modules to build technical capabilities and domain knowledge across the wider operations team.

What You’ll Bring

  • 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
  • Hands-on experience with NDC & GDS systems
  • Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds and fare rules
  • Strong analytical mindset, with experience in process improvement or automation projects.
  • Ability to translate operational needs into technical requirements.
  • Excellent communication, stakeholder management, and problem-solving skills.

Skills

GdsNdcTravel OperationsProcess AutomationTicketing SystemsData AnalysisStakeholder Management
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