Skip to content
BrexBrexSalt Lake City, UT

Payment Operations Analyst

Support day-to-day dispute case management, identify fraud, and drive process improvements as an AI-native user on the Disputes team. Requires strong communication, cross-functional collaboration, and willingness to work hybrid in Salt Lake City.

59k – 73k/yr
HybridRevenue Operations

About the role

Responsibilities

  • Become an SME for complex cases, including overriding AI and making decisions in day-to-day operations of Disputes, Pre-Arbitration, and Re-Billing
  • Identify business inefficiencies and propose solutions to leadership
  • Own specific tooling improvements, including feedback loops and long-term expertise of AI functionality
  • Work with cross-functional teams to resolve complex issues and drive change through process improvements
  • Adhere to regulatory and legal requirements

Requirements

  • Proven ability to navigate ambiguity and bring clarity to complex disputes
  • Ability to thrive in a fast-paced environment while successfully adapting to change
  • Proven ability to work with cross-functional teams as well as independently
  • Excellent communication and writing skills, with the ability to lead the standard of case documentation and present insights to leadership
  • Ability and motivation to become AI-Native
  • Must be willing to work in office 3 days per week on Monday, Wednesday, and Thursday

Bonus Points

  • Strong understanding of Salesforce
  • Experience in data tools such as Looker or Hex
  • Deep understanding of Mastercard Chargebacks

Skills

SalesforceLookerHexMastercard ChargebacksAI ToolsCase ManagementCross-Functional CollaborationRegulatory Compliance

Similar roles

Revenue Operations jobs
Datadog

Deal Desk Analyst

DatadogBoston, MA

Deal Desk Analyst providing quoting, deal structuring, and negotiation support to global sales teams while collaborating with legal, finance, and operations. Requires 4+ years experience and 2+ years structuring complex SaaS deals.

68k – 95k/yr
Hybrid4+ YOERevenue Operations
Datadog

Deal Desk Analyst

DatadogNew York, NY +1

Provide quoting, deal structuring, and negotiation support to global sales teams while collaborating with Legal, Finance, and Sales Ops. Requires 4+ years experience and 2+ years structuring complex SaaS deals.

68k – 100k/yr
Hybrid4+ YOERevenue Operations
Reltio

Sales Operations Analyst

ReltioUnited States

Supports sales operations through data analysis, contract management, CRM maintenance, and cross-functional collaboration to optimize sales performance and processes. Requires 4+ years in SaaS contracts and advanced Salesforce proficiency.

45k – 84k/yr
Remote4+ YOERevenue Operations
Scribe

Marketing Automation Specialist

ScribeUnited States

Own HubSpot end-to-end for demand gen: workflows, lifecycle stages, lead scoring, and Salesforce sync. Build and audit marketing automation systems in an early-stage B2B SaaS environment.

76k – 135k/yr
RemoteRevenue Operations
Wiz

Order Management Specialist (West Coast)

WizUnited States

Order Management Specialist managing quote-to-cash processes, opportunity bookings, and Salesforce/Netsuite reconciliations as primary liaison to Field Sales. Requires SaaS industry experience and proficiency in NetSuite and Salesforce.

80k – 110k/yr
RemoteRevenue Operations