Sales Operations Analyst

Job Duties and Responsibilities

• Analyze performance and productivity data to support coaching/performance management efforts carried out by regional sales leaders
• Provide insights and data that enables region sales leadership to properly allocate resources for all territory sales roles in the organization
• Lead collaboration with Finance, Legal, Security, Delivery and Sales to consolidate business-level inputs for legal counsel to review contracts.
• Review and approve straightforward contracts (within playbook) or determine when contracts need to be sent for legal review.
• Create and publish private offers within AWS, Azure, and GCP marketplace portals, ensuring all configurations, billing terms, and product SKUs are accurate.
• Coordinate approval workflows and ensure timely internal approvals before offer submission.
• Manage standard contract templates and version control. Prepare a clean copy of documents when redlines are acceptable (within playbook or advised as acceptable per legal.)
• Assist in building approval processes within Salesforce for deal and contract approvals.
• Audit, update, or flag contractual data entered into other systems.
• Understand key metrics to include outside data, year-over-year performance and run rates in relation to overall company goals with a bottom-up approach.
• Work directly with Sales Operations leadership on business-critical reporting needs.
• Manage, resolve, and route CRM related issues/requests from sales associates.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform.

Skills You Must Have (Experience & Education)

• Experience: 4 years in SaaS contracts, specifically supporting the full sales contract lifecycle.
• Effective communication, negotiation, and interpersonal skills.
• Exceptional attention to detail, and talent for accuracy and precision.
• Deep understanding of contracts, contract governance, contractual language, and the contract lifecycle.
• Critical thinking skills and the ability to research and understand legal and financial implications.
• Project experience; excellent follow up and task management skills.
• Understanding of SaaS businesses, specifically data processors.
• Familiar with GDPR and CCPA.
• Highly proficient in Microsoft Word, Excel and PowerPoint
• Advanced level user experience in Salesforce CRM.
• Experience/knowledge of Salesforce CPQ (or other CPQ systems), Contract Lifecycle Management or similar contract management systems is strongly desired.