Account Manager

What You’ll Do

• Build and maintain strong, long-term relationships with assigned partners
• Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies
• Clearly communicate partner needs and risk mitigation requirements across internal teams
• Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership
• Identify growth opportunities by analyzing product usage, performance trends, and partner needs
• Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty
• Lead and coordinate client conversations to drive adoption, performance, retention, and upsell opportunities
• Collaborate cross-functionally to ensure timely resolution of escalated issues and a seamless partner experience
• Leverage CRM and Client Success tools to track engagement, account health, and retention metrics

What You’ll Bring

• 3-5 years of experience in Client Success, Account Management, or a related role within SaaS or the self-storage industry
• Experience with consultative selling and identifying upsell and cross-sell opportunities
• Strong relationship management skills with a proactive, partner-first mindset
• Hands-on experience with Client Success platforms and CRM tools (e.g., Vitally, Gong)
• Highly organized, detail-oriented, and operationally disciplined
• Strong problem-solving skills with the ability to assess risk and develop proactive solutions
• Self-motivated with the ability to operate effectively in a fast-paced environment
• Adaptability to changing priorities, processes, and business needs
• Bachelor’s degree preferred
• Willingness to travel to client sites and industry events as needed
• Property & Casualty license, or willingness to obtain one