Senior Operations Analyst, User Safety & Risk Operations

Responsibilities

• Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather evidence, choose a practical path, drive execution, and close the loop.
• Analyze structured and unstructured data, including user reports, case narratives, conversations, escalations, and operational metrics, to identify patterns, risks, and high-leverage interventions.
• Build and test lightweight workflows, tools, automations, and decision aids that improve speed, quality, and consistency.
• Turn one-off insights and manual work into scalable operating mechanisms without unnecessary process or complexity.
• Lead sensitive investigations, incident response, or launch-readiness work, including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments.
• Work with cross-functional and external partners to clarify ownership, resolve operational gaps, and turn incomplete signals into recommendations and decisions.
• Measure improvements in quality, speed, coverage, operator effort, and risk reduction, adjusting approaches as needed.
• Coach junior operators through judgment-building, calibration, and reusable tools.

Requirements

• 8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.
• Experience working as a scrappy generalist in unfamiliar, ambiguous problem spaces with limited structure or support.
• Strong data skills, including interpreting messy qualitative or unstructured information alongside quantitative evidence.
• Technical fluency and hands-on experience with AI tools, dashboards, and data tooling.
• Ability to operate independently, make tradeoffs, and maintain momentum as priorities change.
• Systems thinking, with the ability to build repeatable, measurable approaches that others can operate.
• Strong judgment in sensitive situations involving user impact, policy, legal risk, technical constraints, and business priorities.
• Clear, direct communication, especially in writing, and the ability to drive decisions without formal authority.
• Strong discretion, judgment, and resilience when exposed to sensitive or concerning content.

Nice to Have

• Experience in trust and safety, fraud, product safety, integrity, or another adversarial or high-severity risk domain.
• Experience moving a new or immature workflow from early investigation into stable, scaled operations.
• Experience supporting cloud platforms or deployment partnerships, enterprise products, product launches, connected devices, or technically complex programs.
• Familiarity with SQL, lightweight scripting, no-code tools, workflow automation, or AI-assisted development.
• Experience with vendor operations, quality programs, calibrations, or distributed operational teams.

Compensation

• Annual salary range: $252,000–$280,000.