Associate Creative Director, Customer Stories

What You'll Do

• Set the creative standard for Ramp's customer films and enforce it on every project
• Apply a story bar before any project enters production: real narrative tension, a compelling character on screen, Ramp load-bearing in the story
• Develop and evolve the Ramp’s film series, continuing to build a recognizable body of work
• Direct the creative for Tier 1 brand films end-to-end: brief, casting, shoot direction, editorial, final cut
• Lead the Customer Creative team and grow a bench of editors, filmmakers, and writers
• Govern the production tier system and establish the internal production kit
• Partner with Product Marketing on launch films and co-build stories filmed during the creation of new products
• Own scripting and narrative across the program — strong writing is a daily, hands-on part of the job

What You Need

• 7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work
• Strong writing chops — narrative structure, scene-level scripting, treatments, and customer interviews are part of the daily craft
• Strong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak
• Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently
• Experience building creative frameworks: production playbooks and brief templates
• Experience leading a team and producing a recognizable body of work
• Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)
• A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar
• Based in NYC or willing to relocate

Nice-to-Haves

• B2B or enterprise storytelling experience
• A network of editors, writers, and filmmakers you'd bring into our bench
• Documentary or editorial credits outside the brand world (festival, journalism, publishing)