Senior Operations Manager, Field Finance

Key Responsibilities:

Project and Backlog Management:

• Oversee and manage the end-to-end lifecycle of Field Finance and Deal Desk related system projects, from initial demand tickets to final implementation.
• Lead the development and refinement of Business Requirements Documents (BRDs), test case scenarios, and User Acceptance Testing (UAT) for all projects.
• Manage and prioritize the backlog of system projects, enhancements, and cross-functional requests to align with business needs and strategic objectives.
• Deep knowledge of existing systems and processes, manage bug fixes and identify opportunities for enhancements.

Cross-Functional Collaboration:

• Serve as the primary point of contact for technical project requests and system changes originating from Legal, Accounting, Operations, Alliances, Snowflake Services and other departments.
• Collaborate with cross-functional stakeholders to gather business and technical requirements, define project scopes, and ensure seamless execution of projects that impact the Field Finance team.
• Communicate project status, key milestones, and outcomes to all relevant parties.

System Implementation and Optimization:

• Lead the project management and implementation of key system changes, including the integration of new platforms like Ironclad CLM, Salesforce CPQ, Docusign eSignature, and AI functionalities.
• Ensure the Field Finance team (inclusive of Deal Desk) is equipped with the necessary tools and processes to scale effectively through successful system rollouts.
• Identify opportunities for process and system improvements, and champion initiatives to enhance overall operational efficiency.

Documentation and Knowledge Management:

• Develop and maintain comprehensive, up-to-date documentation for all Field Finance processes, policies, and best practices.
• Manage and expand the Deal Desk Library and the internal Compass pages, ensuring all information is current, accessible, and accurate.
• Create and maintain a central repository of resources, including BRDs, UAT results, and project summaries.

SOX controls and policies:

• First point of contact related to SOX controls and policies owned by the GTM finance organization.
• Responsible for running the quarterly Sales Certification cycle.

Intro and deployment of new AI solutions:

• Identify opportunities and drive the introduction of new AI solutions into new and existing processes to increase the team’s productivity.
• Collaborate with internal teams in identifying common needs and potential AI solutions that benefit the Field Finance and Deal Desk teams and the broader Snowflake organization.

Qualifications:

• Bachelor's degree in Business Operations, Finance, or a related field.
• 10+ years of experience in Project Management, Sales Operations, Systems deployments or a similar role, with at least 3+ years in a management or project leadership capacity.
• Proven experience managing complex technical projects, particularly related to CRM, CPQ, Ironclad, and electronic signature systems.
• Demonstrated expertise with Ironclad, CLM, Salesforce CPQ, and Docusign eSignature is a strong requirement.
• Deep understanding of the end-to-end deal cycle and the operational challenges of a scaling, fast pace tech company.
• Demonstrated ability to write clear and concise Business Requirements Documents (BRDs) and develop thorough test case scenarios and UAT plans.
• Excellent communication, interpersonal, and stakeholder management skills.
• Highly organized with a meticulous attention to detail and a proactive, solution-oriented approach.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.