Senior Manager, Market Management AMER, Experiences

Responsibilities

• Represent region and team to cross-functional stakeholders and leadership, tracking wins, worries, and blockers with a strong POV
• Lead a regionally distributed team of territory/market-based Supply Managers responsible for retaining Experience Hosts and expanding availability, driving GMV growth
• Deliver the right mix of Experience supply across markets at appropriate quality and pricing levels
• Set strategy for account management and coach hosts through their first 6-12 months on-platform with technical, optimization, and growth best practices
• Provide regular project and regional updates with actionable feedback to cross-functional leads
• Develop data and tracking systems ensuring accurate data hygiene; report on performance trends with a solution-oriented mindset
• Ensure region’s sourced supply meets quality standards aligned to brand vision and cross-functional taste measures

Requirements

• 12+ years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents
• Bachelor’s degree or equivalent experience
• Experience managing small to mid-sized regional teams
• Deep knowledge of travel, entertainment, pop culture, art, food & beverage, and hospitality trends in the region
• Proven track record of innovative problem-solving and identifying new opportunities
• Skilled in delivering for cross-functional teams and fostering trust across creative, technical, and business disciplines
• Proficient in CRM systems (e.g., Salesforce) and organizational systems (e.g., Airtable)
• Strong accountability for results with proven ability to deliver against KPIs and business targets
• Ability to thrive in ambiguity, pivot quickly, and act as a self-starter

Nice-to-Haves

• Experience working in travel, hospitality, or experience-based industries