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AstronomerAstronomerNew York, NY

Service Delivery Manager

Leads customer delivery engagements by coordinating technical resources, project plans, milestones, risks, and stakeholder alignment. Requires at least five years of project or technical program management experience in SaaS or technical services, with data-platform experience preferred.

130k – 140k/yr
Hybrid5+ YOETechnical Program Management

About the role

Responsibilities

  • Manage a portfolio of customer engagements, maintaining visibility across active work and broader account initiatives.
  • Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum.
  • Develop and maintain project plans outlining milestones, timelines, and responsibilities.
  • Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption.
  • Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects.
  • Monitor services utilization and ensure engagements remain aligned with contracted scope.
  • Surface delivery risks early and coordinate resources to resolve blockers.
  • Partner with Sales and account teams to ensure delivery engagements align with broader account priorities.

Requirements

  • Minimum 5 years of experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment.
  • Experience building and managing project plans for technical or software implementation projects.
  • Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders.
  • Strong organizational, communication, and stakeholder management skills.
  • Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments.
  • Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve.

Nice-to-haves

  • Experience working with data platforms or data engineering-focused products.
  • Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager.

Compensation and Benefits

  • Estimated salary range: $130,000–$140,000, based on leveling and geography.
  • Equity component and comprehensive benefits package.

Skills

Project ManagementTechnical Program ManagementSaaSprofessional servicesproject planssoftware implementationStakeholder ManagementData InfrastructureData PlatformsData Engineeringcustomer engagementsapache airflow

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