Technical Account Manager, Mid-Market
Serve as the primary technical point of contact for mid-market customers, owning onboarding, adoption, retention, and expansion while collaborating with Sales and Engineering.
About the job
What You’ll Do
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our mid-market customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
- 5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Compensation Details
- On-Target Earnings Range: $165,000- $200,000 annually
- Base Salary: $132,000-160,000 annually
- We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
Skills
SQL, Databases, APIs, Reporting Tools, Project Management, Troubleshooting, Problem Solving
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