Enterprise Solutions Architect

Responsibilities

• Partner with biotechnology organizations to assess IT landscape, understand strategic objectives, and architect solutions that enable mission-critical outcomes.
• Lead end-to-end implementation projects from discovery through successful go-live and adoption.
• Provide ongoing strategic guidance, best practice education, and product engagement recommendations to maximize customer value realization.
• Collaborate with cross-functional business and technology stakeholders to gather requirements, identify opportunities, and translate business needs into technical solutions in partnership with internal engineering, product, and solutions architecture teams.
• Coordinate with Professional Services, Product, and Customer Success teams to orchestrate complex, global enterprise deployments.
• Support Sales and Marketing in technical deal strategy, and engage with Engineering, Product, and Solutions Architecture teams to resolve complex technical challenges.
• Contribute to the development and refinement of global enterprise processes, product capabilities, and best practice frameworks.

Qualifications

Required

• 5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation.
• Bachelor's or Master's degree in Life Sciences, Information Management, or related field (advanced degree preferred).
• Proven track record leading global implementation teams in enterprise solution design and deployment (Benchling experience strongly preferred).
• Demonstrated ability to empathize with scientists and rapidly comprehend complex scientific concepts and workflows.
• Exceptional communication skills across verbal, written, and presentation formats, coupled with strong organizational and project management capabilities.
• Self-directed, adaptable professional who thrives in dynamic, fast-paced environments.
• Comfortable operating across functions, organizational levels, and geographies with diverse stakeholder groups.
• Willingness to travel to customer sites up to 30% based on project requirements.

Preferred

• 5+ years of client-facing software implementation and/or consulting experience, with demonstrated success delivering enterprise-scale SaaS projects.
• Hands-on experience implementing scientific/informatics platforms such as LIMS, ELN, MES, LES, and analytical tools including JMP, Spotfire, or Tableau.