Senior Content Designer

What You Will Work On

• Design structured content that supports consistent, reusable knowledge across our internal systems
• Transform complex operational processes into clear content models, workflows, templates, and reusable documentation
• Partner with cross-functional teams to understand how knowledge supports their work and improve how information is created, maintained, and delivered
• Contribute to the evolution of content models, taxonomy, controlled vocabularies, and metadata standards
• Improve authoring experiences by designing templates, workflows, and governance practices that make high-quality content easier to create
• Prototype and validate new approaches to content organization using the appropriate tools, whether that's documentation, spreadsheets, CMS models, or lightweight technical prototypes
• Identify opportunities to improve searchability, consistency, and AI readiness through better structured content
• Collaborate with designers, engineers, product managers, researchers, and subject matter experts to continuously improve our knowledge ecosystem

How You Will Do Your Work

Success in this role is anchored in the following competencies:

• Systems thinking — Recognize patterns across content and workflows and understand how individual content decisions affect larger systems.
• Structured content design — Design reusable content models, templates, and documentation that scale beyond individual articles.
• Collaboration — Build strong partnerships with cross-functional teams, helping translate business needs into thoughtful content solutions.
• Curiosity and problem solving — Explore unfamiliar domains, ask questions, and use experimentation to understand complex operational problems.
• Craft excellence — Care deeply about clarity, consistency, and usability, balancing strategic thinking with careful attention to detail.

Qualifications

• 5+ years of experience in content design, content strategy, information architecture, knowledge design, technical writing, or a related discipline
• Experience designing structured or modular content within content management systems, documentation platforms, or knowledge bases
• Experience collaborating with cross-functional partners to define requirements and deliver content solutions for complex operational or product experiences
• Experience improving content consistency through reusable patterns, templates, or governance practices
• Familiarity with one or more of the following: content modeling, taxonomy and controlled vocabularies, knowledge management systems, content governance, documentation systems
• Interest in how structured content supports search, automation, AI retrieval, and scalable knowledge systems
• Strong analytical and systems-thinking skills

Compensation

The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year.