Payment Platform Manager

Responsibilities

• Own the processor relationship end-to-end - day-to-day platform management, change requests, escalations, roadmap awareness, and quarterly business reviews
• Manage program setup and ongoing configuration across card programs: BINs, billing tables, APRs, fees, statement generation, transaction parameters
• Coordinate with our BIN sponsor and card networks on configuration requirements where their systems intersect with the processor
• Partner with Product and Engineering to scope and implement processor-side requirements for new features and program launches
• QA configuration changes before they reach cardholders - catching errors before they become customer or compliance issues
• Maintain internal documentation on program configurations and processor setup across all active card programs
• Monitor processor performance and flag issues to relevant internal teams with enough context to act
• Be the internal go-to for processor questions across Product, Engineering, Compliance, and leadership

Requirements

• 4+ years in payment operations, platform operations, technical program management, bank operations, or a closely related function at an issuer, processor, bank, or fintech
• Experience owning or deeply operating a complex, production-critical technical platform (processor, core banking system, payment gateway, reconciliation system, or similar)
• Analytical rigor and comfort working with data to diagnose issues, validate changes, and support investigations. SQL strongly preferred
• Clear written and verbal communication - you can explain a complex platform behavior to an engineer, a compliance officer, or a partner bank