Site Reliability Engineer

Responsibilities

• Design and maintain our production infrastructure on cloud platforms like AWS, GCP, or Azure
• Monitor and respond to system alerts and incidents using Grafana and Prometheus, ensuring high availability and a secure environment for our users' code
• Collaborate with developers to ensure new features and services are designed with scalability and reliability in mind
• Troubleshoot and resolve complex issues related to our infrastructure, networking, and the sandbox environment
• Participate in an on-call rotation to support our production systems
• Define and track SLIs/SLOs, manage error budgets, and proactively monitor distributed systems with logging and tracing
• Automate deployments, scaling, provisioning, and recovery tasks to reduce toil and build self-healing systems
• Lead incident response, conduct root-cause analysis, and facilitate blameless post-mortems to drive continual improvement
• Collaborate cross-functionally with product, engineering, and developer relations to ensure reliable releases and an outstanding developer experience
• Plan for capacity growth, forecast system usage, and contribute to safe release and change management processes

Requirements

• Strong computer science fundamentals, backed by a degree from a top-tier CS/EE program, or equivalent experience
• 5+ years of experience in software engineering, with at least 3 years focused explicitly on site reliability, DevOps, or infrastructure operations
• Strong programming skills in languages like Python or Go
• Deep expertise in containerization technologies such as Docker and Kubernetes
• Experience with cloud infrastructure and tools like Terraform and/or Pulumi
• Familiarity with monitoring and alerting tools like Prometheus, Grafana, or Datadog
• A solid understanding of networking, security, and Linux systems administration
• Experience designing, scaling, and maintaining distributed systems (backend platforms, APIs, or front-end infrastructure)
• Proficiency in implementing observability frameworks (metrics, logging, tracing) and aligning reliability goals with developer velocity
• Hands-on experience managing incidents, running on-call operations, and producing actionable post-mortems
• Ability to mentor engineers and influence reliability practices across teams, especially for front-end infrastructure and performance

Nice-to-Haves

• Experience with chaos engineering techniques, front-end observability tools (e.g., Sentry, RUM, synthetic monitoring), or building CI/CD pipelines for front-end delivery

Benefits

• Competitive salary and equity
• Comprehensive health, dental, and vision insurance for employee and dependents
• Opportunity to work on cutting-edge technology and make a real impact on the future of software engineering
• Daily catered lunch for all employees and a fridge full of your favorite snacks and drinks
• Onsite 4 days a week in San Francisco; Optional 1 day a week remote