VestwellAustin, TXHandle inbound inquiries from employer plan sponsors via email and phone, resolve issues using company tools, manage client expectations, and collaborate cross-functionally for resolutions in a hybrid office setting. Requires strong customer service, multitasking, and proficiency in office productivity tools.
The Necessities
The Extras
Own the full customer onboarding journey for benefits integration, guiding small business owners through eligibility, enrollment, and compliance while coordinating with brokers and carriers. Requires 3+ years experience in customer-facing, metrics-driven roles.
Manage a portfolio of NCAA Division I and professional basketball accounts, driving renewals, engagement, and upsells while serving as the primary customer contact and product expert.
Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.