Print Operations Specialist

Key Responsibilities

Sales & Marketing Materials Fulfillment

• Oversee end-to-end processing and deployment of all marketing collateral and sales materials.
• Operate UPS and ShipStation to ship, label, and track all outbound packages accurately and on time.
• Coordinate fulfillment for recurring orders, special events, and department-wide campaigns to ensure on-time delivery aligned with sales objectives.
• Serve as primary point of contact for logistics related to internal and external marketing and sales collateral.

Welcome Kit Production

• Prepare and ship comprehensive welcome kits for newly onboarded Hospitality Agents, including pre-packed roll-up boxes with branded items.
• Coordinate with HR to obtain information for temporary business cards; handle printing, cutting, and packing into roll-up kits.
• Create and process specialized welcome kits for internal and external sales partners, including pre-packed folders with brochures, contracts, business cards, and personalized welcome letters.
• Ensure all kits are customized, professionally presented, and delivered on schedule.
• Oversee coordination, fulfillment, and shipping for new hire and new client welcome kits in collaboration with HR and sales ops teams.

Sales HUB Request Support

• Monitor the marketing and sales materials HUB and team inbox daily for new requests from sales reps and partners.
• Assemble and ship packages tailored to individual sales team needs, ensuring accuracy and completeness.
• Print shipping labels, coordinate logistics, and track shipments.
• Provide responsive support to sales teams to ensure materials are available promptly.

Inventory Management

• Maintain accurate monthly inventory counts of brochures, accessories, branded items, and marketing collateral.
• Update and share inventory spreadsheets with collaborators.
• Proactively identify low-stock items and coordinate replenishment to avoid delays.

Qualifications

• 1–3 years of experience in fulfillment, print production, logistics, or sales operations support.
• Hands-on experience with ShipStation, UPS WorldShip, or similar shipping platforms.
• Bilingual (Spanish) strongly preferred and required for day-to-day communication.
• Strong attention to detail with ability to manage multiple concurrent requests and deadlines.
• Proficiency in Excel or Google Sheets for inventory tracking and reporting.
• Excellent organizational and communication skills; able to work cross-functionally with sales, HR, and marketing teams.
• Self-starter with proactive mindset; comfortable identifying and resolving problems independently.
• Continuous-improvement mindset; identifies opportunities to streamline processes.
• Comfortable leveraging AI tools to automate repetitive tasks and accelerate reporting.
• Experience with SFDC or similar CRM/request management platforms is a plus.

Compensation & Benefits

Compensation: Base pay range is $17.00 - $23.00 per hour. Offers reflective of candidate’s location and experience.

Benefits:

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups
• Monthly cell phone and internet stipend
• Tuition reimbursement up to $2,000 per year