Community Health Worker

Key Responsibilities

• Attend a 2-3 week long paid training program.
• Meet patients in the community, in the home, and in healthcare facilities (including hospitals) and conduct a needs assessment, including motivating patients to set and achieve health goals.
• Help patients with health-related social issues like homelessness, substance use and hunger.
• Work with other CHWs and staff to create a directory of community resources (e.g., food banks, housing assistance programs, childcare resources, etc.).
• Manage relationships with the healthcare facility providers and partner with care delivery team (Pharmacists, Social workers, and Care Coordinators).
• Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members.
• Accompany members to medical appointments as appropriate.
• Navigate technology systems to document each patient encounter in detail and accurately.
• Meet patients virtually, by phone or video visit, for conversations as appropriate.
• Support outreach to individuals eligible for Waymark support both in-person and by phone to establish a relationship and let them know about Waymark’s services.
• Participate in weekly care team huddles.

Minimum Qualifications

• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic, passionate and professional manner.
• Friendly, energetic, and enthusiastic personality.
• Desire to help others.
• Cultural competency- able to work with diverse groups of community members.
• Excellent interpersonal communication skills and active listening abilities.
• Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation.
• Comfortable with ambiguity and taking on a variety of tasks as needed.
• Reside within a commutable distance of DuPage County, Illinois.
• Must be available to work a set schedule that includes at least one weekend day per week and one late-start shift per week.
• Travel required within the surrounding counties (up to 80%).
• Current Driver’s license and access to an insured vehicle.

Preferred Qualifications

• Community Health Worker certification.
• Long time resident of the DuPage County area and knowledgeable of community resources.
• Experience conducting home visits and outreach.
• Experience working with managed care patients.
• Experience in customer- or client-service roles
• Knowledge of Greater DuPage County Medicaid populations.

Compensation and Benefits

Hiring Range: $23.08/hr - $26.20/hr

In addition to salary, we offer a comprehensive benefits package including:

• Stock Options
• Work-from-Home Stipend (first year)
• Medical, Vision, and Dental Coverage
• Life Insurance
• Paid Time Off: 20 vacation days + 11 paid holidays
• Parental Leave: 16 weeks for birthing parents, 8 weeks bonding for non-birthing
• Retirement Savings: 401(k) with company contribution
• Commuter Benefits
• Professional Development Stipend