Product Operations Manager, AI Voice

Responsibilities

• Coordinate end-to-end rollout and go-live for Voice AI — launch readiness, run-of-show, and alignment across Product, Engineering, CS, and GTM.
• Drive adoption, not just go-live: make sure new capabilities land with customers and deliver the efficiency, revenue, and guest-experience gains they're built for.
• Run the feedback loop between the field and engineering to bring them into the roadmap.
• Run experiments — A/B tests, phased rollouts, pilots, and early access programs — to validate what works before scaling.
• Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on.
• Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflows.

Qualifications

• 3+ years in product operations, technical program management, strategy & operations, consulting, or a related role — ideally in B2B SaaS.
• Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM.
• Data-driven, with SQL skills and hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools.
• Strong program management skills — comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done.
• Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced, high-growth environment.
• Bonus: APIs/scripting and a tinkerer's instinct; experience in hospitality tech or telephony/voice/communications products.

Compensation

Target cash compensation ranges from $145,000 - $195,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.