OnticUnited StatesManaged Services Specialist configuring and maintaining Ontic's AI-powered security platform for enterprise clients. Deliver implementation, on-call support, user training, and proactive success management to drive adoption and retention. Requires 2+ years SaaS experience, configuration expertise, and strong communication skills.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.
As a Member Success Manager, you will manage a portfolio of 400 solo entrepreneurs, acting as their trusted advisor for tax, accounting, and business operations. You will proactively engage members, identify risks and opportunities, and deliver exceptional service to ensure their financial and operational success.
Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.
Drive end-to-end implementation and adoption of Pave's compensation platform for HR/Finance customers. Requires 2+ years SaaS customer-facing experience, strong project management, technical skills (JSON, SQL, APIs), and stakeholder management.