Lead and grow an Account Management team focused on renewals, upselling, and expanding existing client relationships to drive net dollar retention. Requires 5+ years leading enterprise sales/account teams, managing $15-20M+ quotas, and strong forecasting/negotiation skills.
Salary not listed
Remote5+ YOEAccount Management
About the role
What you’ll do
Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
Manage and report key weekly/monthly operational metrics for team and individual performance.
Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account.
Recruit, hire and nurture a world-class account management team.
Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk.
Actively contribute to department-wide initiatives by participating in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that enhance operational effectiveness and team collaboration.
What you’ll bring
5+ years of experience leading Enterprise Sales/Account Management teams.
Experience managing a gross revenue quota of $15-20M+ annually.
Great familiarity and success negotiating deals above $100k in ACV.
A hands-on leadership style, leading by example and focusing on the development of your team.
A strong understanding of how to build account plans and track individual performance and output against those plans.
A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance.
An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.
Technologies we use
Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign
What we offer
Fully remote-first work with flexible work arrangements.
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
New Hire Equipment Allowance and monthly Flex Allowance to support your success.
Endless opportunity for career growth and internal mobility.
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